Admission FAQ’s

All clothing must be labelled with the resident’s name – Use of a permanent marker can be used as a temporary marking. Please do not use iron on labels. The homes provide labelling services and it is recommended to have labelling applied upon admission and thereafter.

• Glasses, hearing aids, dentures and electric razors must be marked with the resident’s name.
• Buy clothing, especially tops and sweaters, 1 or 2 full sizes larger than necessary for ease in dressing.
• Buy tops with V or boat neck collars. Avoid small buttons.
• Supportive shoes with Velcro fasteners for ease of dressing.
• Wrap around skirts or trousers with elastic waistbands are easy to wear.
• Cotton is comfortable but all cotton clothing wrinkles easily so blends may be more presentable.
• Bring in clothing according to the season, i.e. winter clothes brought in late fall.
• Ensure resident’s clothing is machine washable and dryable. Please keep in mind that clothing will be washed in industrial machines.
• Families are encouraged to maintain a consistent amount of clothing due to incontinence problems or wear and tear from industrial washers. It is also recommended that family or caregivers sort resident’s clothing once in awhile to ensure misplaced laundry is re-directed.
• Buy clothing that has some “give” or stretch to it.

Please note the homes can take no responsibility for the loss of or damage to personal items such as dentures, hearing aides, wheelchairs, etc.

WHAT NOT TO BRING

• Large sums of money, valuables such as jewelry, figurines or artwork, Hair dryers, curling irons, heating pads unless required for care and ordered by professional staff and approved by administration
• Big or bulky furnishings, double/queen size comforter/bedspread, kitchenware
• Perfume or after-shave; the homes encourage a scent free environment

Televisions, radios, telephones and computers are welcomed in all of our rooms. It is the resident or family’s responsibility to provide each device and contact a service provider to setup the service to the room. If the resident is already subscribed to any of these services, you will simply need to have the provider transfer the existing service to their room in the Home. They may even be able to keep their current phone number. Ask the service provider for details. Cell phones and wireless Internet are permitted in the Home.

Basic Television is billed at a reduced rate by the home to those residents who wish it.

Additional services such as a movie channels or sports channels can be arranged by resident or family through Shaw Cable. Televisions are not provided.

We appreciate the importance of a quality dining experience and are proud of the menu selection we offer. Meals are cooked fresh each day in our on-site kitchens and are served in the dining rooms. Residents are always provided with two entrée choices at each meal. Residents are provided with three (3) well-balanced meals per day, as well as refreshments between meals and snacks in the afternoon and evening.

Yes. We cater to a wide variety of special diets, including diabetic, vegetarian and no-pork. Each person’s diet is assessed at the time of admission and quarterly therein. Food intake is monitored at each meal. If there are noticeable changes, a referral to the Dietitian is made and changes are implemented accordingly. If you have a question about our ability to offer a specific diet, please contact the Admissions Coordinator.

Residents are assigned an Attending Physician at the time of admission based on the Home area where the resident will be living. Although it is not mandatory, we encourage residents to take on the Physician provided by the Home to ensure good communication of health information, and to allow for on-site accessibility. Residents may retain their own Family Physician from the community provided the physician has signed an Attending Physician Agreement with the home and is willing to comply with the requirements of the Ministry of Health and Long Term Care (MOHLTC).

Kenora District Homes offers a range of physiotherapy and rehabilitation services. There are also alternative therapies and restorative care programs available. Each new resident is assessed to determine an appropriate physiotherapy regime shortly after admission. Our objective is to maintain and restore residents’ current abilities and strengths through a variety of physical programs designed to meet individual needs.

The Home welcomes families to visit as often as possible and to stay as long as possible. Guests are a very important part of a resident’s life, and we encourage regular visits by relatives and friends. We practice an open hour’s visitation policy with consideration for the comfort and schedules of all residents. If your loved one is ill or having trouble settling you may want to come and spend time with them during the night and you are most welcome to do so. It is suggested that visitors who plan to visit after 8:30 p.m. call the Home and advise the Nurse Manager of their plans as the doors are locked after this time. There is an intercom at the front door to page the nursing staff to let you in once the entrance security has been activated for the evening. It is important for everyone’s safety & security to monitor entrance to the homes during late evening and night hours.

Yes. Residents may have overnight leaves of up to 48 hours per week. Extended leaves or vacations of up to 21 days can also be accommodated. It is important to know that accommodation fees remain the same even though the resident has taken an overnight or vacation leave. The Unit Nurse should be notified of any plans for an overnight leave or vacation so we can work with you to coordinate and review all care and medication needs.